Lead secure airport operations for Air Canada while managing gates, check-in counters, and security checkpoints across daily terminal activities. Guide teams through changing operational demands.

As an In-Terminal Operations Manager, you will lead complex day-of airport operations and supervise unionized team members. You will promote safety protocols, Standard Operating Procedures, customer service excellence, and On-Time Performance. Your leadership will support glowing-hearted hospitality, employee accountability, and effective responses to disruptions, emergencies, and passenger concerns.

Key Responsibilities:
Lead daily operations across gates, counters, and checkpoints
Supervise unionized employees and reinforce accountable task completion
Monitor safety, SOP adherence, and On-Time Performance




Resolve disruptions, emergencies, delays, and passenger concerns
Conduct incident investigations, audits, and corrective actions

Requirements:
Post-secondary diploma or equivalent operations experience
At least two years in leadership or equivalent experience
Robust communication, interpersonal, and team management skills
Availability for 24-hour operations, shifts, weekends, and holidays
Ability to obtain and maintain a Restricted Area Identity Card

Bring airport leadership, safety judgment, and customer service focus to Air Canada’s in-terminal operations team.

📌 Airport Operations Manager In Terminal Dorval (Canada)
🏢 Air Canada
📍 Canada