Microsoft 365 expertise anchors this Senior Technical Support Analyst role at InsureLine, with hybrid work available in Port Coquitlam or Calgary.

As a Tier 3 analyst, you will provide expert end-user and systems support across InsureLine’s locations. The work combines Microsoft 365 administration, Azure support, networking, security, automation, and technical leadership. You will strengthen infrastructure through standardization, practical roadmaps, and repeatable operations.

Key Responsibilities:
Administer and improve Microsoft 365 identity, email, devices, and security
Provide senior escalation support for complex technical incidents
Coordinate resolution across internal teams and vendors
Document standards, knowledge articles, decisions,



and repeatable solutions
Mentor team members through technical guidance and knowledge sharing

Requirements:
Five years’ Microsoft 365 experience required
Five years’ Azure experience required
Five years’ desktop and help desk support required
Microsoft Entra ID and Azure Virtual Desktop experience
Explicit English communication and similar senior support experience

Apply Microsoft 365, Azure, security, and leadership expertise while supporting InsureLine’s technical operations across Canada.

📌 Senior Microsoft 365 Support Analyst Port Coquitlam
🏢 Talantir
📍 Port Coquitlam