Join Priceline as an Implementation and Readiness Manager in a hybrid work model. Spearhead customer service training initiatives and support implementations for a leading travel brand.As a pivotal member of the team, you will lead the readiness activities for deploying recent support services aligned with customer experience goals. You will translate core business and technological needs into actionable training and implementation plans. Your leadership will ensure that our customers receive exceptional support.Key Responsibilities:
Direct support service implementations from planning to stabilization
Ensure continuity of training and readiness assessments
Communicate effectively across functional teams and partners
Monitor and report on training performance and effectiveness
Engage with partners to guarantee readiness and complianceRequirements:
Bachelor’s degree or equivalent experience
7+ years in contact center or travel operations
5+ years of leadership in training implementations
In-depth knowledge of travel industry policies
Competency in tools like Jira and SmartsheetLead impactful training initiatives that redefine customer service at Priceline.#J-18808-Ljbffr

📌 Implementation And Readiness Manager Role At Priceline Toronto
🏢 Priceline
📍 Toronto