Lead help desk operations and IT service delivery at Jobber from Edmonton or Vancouver, working onsite four days weekly.

As Manager, IT Operations, you will lead IT Coordinators while improving support through ITSM, ITIL, Jira, SLAs, and automation. You will oversee office technology, hardware lifecycle management, and AI-assisted support channels. The role supports Jobberinos across Edmonton, Vancouver, Toronto, and Kitchener-Waterloo.

Key Responsibilities:
Lead, coach, and manage the IT Coordinator team
Own help desk health, metrics, trends, and service quality
Turn repeat tickets into processes, articles, self-service, or automation
Set and report service levels using support data




Share administration responsibilities across core workplace tools

Requirements:
Help desk experience with ITSM, ITIL, Jira, queues, and SLAs
Support team leadership, coaching, accountability, and hands-on involvement
Hardware procurement, inventory, shipping, and lifecycle management experience
Comfort with Okta, Confluence, Google Workspace, Jamf, and Slack
Availability in Edmonton or Vancouver four days weekly, plus travel

Bring help desk leadership, ITIL practice, service analytics, and automation experience to Jobber’s growing IT Operations team.

📌 Manager It Operations Help Desk Edmonton
🏢 Jobber
📍 Edmonton