Shape first impressions for Hermès clients through gracious service, attentive guidance, and clear communication at the boutique entrance. Support every arrival thoughtfully.

The Host determines each visitor’s needs, directs clients throughout the store, and creates a helpful, cooperative atmosphere. This customer-facing position collaborates with selling, operations, and asset protection teams while coordinating appointments. Similar retail, service, or customer service experience is required.

Key Responsibilities:

- Warmly welcome clients entering and leaving the boutique
- Guide visitors toward merchandise or appropriate team members
- Handle challenging situations with grace and composure
- Coordinate appointment requests, schedules, and conflicts
- Anticipate client needs and demonstrate generosity

Requirements:

- Professional telephone and face-to-face communication
- Friendly approach across all client interactions
- Availability for a adaptable business schedule
- Customer service, retail, or service-sector experience
- Enthusiasm, self-confidence, and motivation

Use client service, thoughtful direction, and polished communication to represent Hermès as a welcoming boutique Host.

📌 Client Experience Host Retail (Canada)
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📍 Canada