Support employees through Microsoft 365 troubleshooting and responsive frontline service as an IT Service Desk Consultant in a Windows workplace.

This IT Service Desk Consultant provides technical support for hardware, software, identity, connectivity, and corporate devices. The work includes resolving incidents, fulfilling service requests, and supporting onboarding and offboarding. Collaboration with senior Service Desk members and other IT teams helps maintain technology standards, documentation, and employee technology experiences.

Key Responsibilities:
Provide frontline support for hardware, software, identity, and connectivity issues
Troubleshoot incidents and service requests using established procedures
Support Windows devices and Microsoft 365 applications




Maintain ticket ownership through resolution or escalation
Communicate issue status, next steps, and resolutions clearly

Requirements:
Two or more years in IT Service Desk or desktop support
Experience supporting Windows environments and end-user technology
Microsoft 365, Active Directory, or Microsoft Entra ID familiarity
Robust troubleshooting, analytical, and customer-service skills
Transparent communication and accurate technical documentation abilities

Apply your Microsoft 365, Windows, troubleshooting, and customer-service skills to deliver dependable employee technology support.

📌 It Service Desk Consultant Microsoft 365 Toronto
🏢 Eastern Lift Truck
📍 Toronto