General InformationCountry/RegionCanadaProvince/CityVancouver, B.
C.
Hiring EntityRosewood Hotel GeorgiaDepartmentRooms
Front OfficeJob TypeFull-time PermanentJob DescriptionTHE IMPACT OF THIS ROLECheck-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors.

KEY RESPONSIBILITIES
Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
Ensure that standards are maintained at a superior level on a daily basis.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Resolve guest complaints,



ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
Maintain complete knowledge at all times of:All hotel features/services, hours of operation.
All room types, numbers, layout, decor, appointments, and location.
All room rates, special packages, and promotions.
Daily house count and expected arrivals/departures.
Room availability status for any given day.
Scheduled daily group activities / VIPs.
Arrive at your respective assigned working locations, ready to commence work at your designated starting times.
Maintain skilled appearance and follow the personal grooming and uniform standards.
Obtain assigned

📌 Front Desk Agent Vancouver
🏢 Rosewood Hotel Group
📍 Vancouver