Apply collection procedures and member-service skills as a Collections Officer I managing delinquent accounts for UCCU. This role requires accurate, qualified communication.

As a Collections Officer I, you will review delinquent member accounts involving consumer debt, real estate loans, and other obligations. You will contact members, develop repayment solutions, and continue collection efforts until resolution. The work supports UCCU’s interests while following Credit Union policies and legal requirements.

Key Responsibilities:
Review delinquent accounts and determine probable account-status reasons
Contact members by phone, email, text, and other methods
Use dunning strategies to collect delinquent accounts promptly




Document collection activity accurately and communicate with management
Recommend counseling, charge-offs, attorneys, or bankruptcy referrals

Requirements:
High school graduation or equivalent education
Knowledge of collection procedures, laws, and regulations
Understanding of Credit Union loan products and policies
Robust verbal and written communication skills
Accuracy, attention to detail, and confidentiality

Bring qualified member service, collection knowledge, and detailed documentation skills to UCCU’s delinquent-account management work.
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📌 Credit Union Collections Officer Comox
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