Lead public services strategy for Kansas City Public Library through executive leadership, service innovation, and equitable community impact. This full time, exempt position advances accessible experiences across the Library system.

The Chief Public Services Officer serves as a strategic partner to the Chief Executive Officer and oversees public-facing library services, programs, and experiences. The position guides Branch Operations, Central Library, Special Collections, Outreach, Readers' Services, and Youth and Family Engagement. It translates strategy into measurable priorities while embedding diversity, equity, inclusion, accessibility, and belonging.

Key Responsibilities:
Lead system-wide public service strategy, implementation, evaluation, and improvement
Oversee public service departments, programs, policies, and service standards




Advise executive leadership on trends, needs, performance, and opportunities
Represent the Library with community and civic partners
Coach directors and strengthen cooperative organizational culture

Requirements:
Bachelor's degree or equivalent education and experience
At least seven years of progressive senior leadership experience
Executive oversight of multiple public service functions
Experience managing budgets, resources, and strategic priorities
Commitment to equitable, inclusive, community-centered leadership

Bring executive leadership, public service strategy, and community partnership experience to Kansas City Public Library’s system-wide mission.

📌 Chief Public Services Officer Library Toronto
🏢 The Kansas City Public Library
📍 Toronto