Launch your career with Cozey as a Customer Happiness Ambassador, focusing on enhancing customer interactions through various channels. Embrace the chance to grow in a supportive e-commerce setting.Cozey is seeking a passionate individual to join their expanding team as a Customer Happiness Ambassador. This role is ideal for motivated professionals eager to develop a customer-first mindset. You'll engage with customers via emails, live chats, and social media while becoming an expert on products and promotions.Key Responsibilities:Enhance customer interactions through diverse channelsBecome a product expert for informed supportResolve order and product assembly challenges swiftlyProactively follow up with customers for exceptional serviceCollaborate to manage and fulfill special orders effectivelyRequirements:One year of customer service experienceFamiliarity with AI tools like ChatGPT is a plusOutstanding English proficiency; French is beneficialAvailability from 8AM to 12AM EST, 7 days a weekPrevious contact center experience is an assetYour skills in customer support and innovative problem-solving will drive Cozey's mission in the furniture industry.