Production technology support anchors this BMO position at 4100 Gordon Baker Road, where service restoration and incident response protect critical operations.

The Support Analyst provides specialized technical support across computer, applications, network, and storage environments. You will investigate non-routine production problems, coordinate incident management, support deployments, and perform root-cause analysis. The work includes testing infrastructure and applications, monitoring performance, and addressing implementation issues through resolution.

Key Responsibilities:

- Provide immediate response to production program and system problems
- Perform initial triage, investigation, and incident resolution
- Support deployment activities and manage implementation issues




- Participate in infrastructure and application testing cycles
- Conduct root-cause analysis across technology environments

Requirements:

- University degree, college diploma, or relevant industry designation
- Five to seven years of technical IT workplace experience
- Experience with Windows troubleshooting and performance tools
- Solid ITIL Problem and Change Management knowledge
- Knowledge of infrastructure, operating systems, and networking components

Bring production support, deployment, testing, and root-cause analysis capabilities to BMO’s technology operations at Gordon Baker Road.

📌 Production Technology Support Specialist (Toronto)
🏢 BMO
📍 Toronto