Resolve complex business banking concerns for BMO clients using active listening, escalation expertise, and strong written and verbal communication.

This Client Service Officer role focuses on prompt, effective resolution across client interactions and escalations. You will analyze issues, determine next steps, advocate for clients, and engage cross-functional representatives when needed. The position also requires in-depth understanding of BMO products, service capabilities, and escalation practices.

Key Responsibilities:

- Listen actively to diagnose client service needs
- Handle escalations and advocate for individual clients
- Analyze issues and determine appropriate next steps
- Direct clients to suitable product and service information




- Close gaps between client expectations and experiences

Requirements:

- Two to three years of relevant experience typically
- Related post-secondary degree desirable or equivalent experience
- In-depth customer escalation process and practice knowledge
- Positive analytical and problem-solving capabilities
- Strong oral and written communication skills; bilingual is an asset

Use client advocacy, escalation management, and BMO product knowledge to deliver accurate business banking service.

📌 Business Banking Client Resolution Specialist (Montreal)
🏢 BMO
📍 Montreal