Strengthen contact center operations with leadership, reporting, and workflow management. This full time Customer Service Manager role supports Canadian customers and business partners.

S&S; Activewear seeks a Customer Service Manager Canada to guide daily contact center support and operational communications. You will help create processes for a world-class support team while addressing escalations and customer needs. The position requires strategic thinking, multiple-priority management, and accurate analysis of department statistics.

Key Responsibilities:

- Represent the organization positively on its leadership team
- Analyze statistics and compile accurate department reports
- Maintain orderly workflows according to established priorities




- Hold leadership staff accountable for defined expectations
- Organize and execute workforce management needs as requested

Requirements:

- One to five years managing or supervising contact centers
- Excellent knowledge of management methods and techniques
- Ability to think strategically and lead teams
- Ability to prioritize multiple responsibilities
- Microsoft Office experience and exceptional punctuality

Apply contact center management, reporting, workflow, and strategic leadership skills to support S&S; Activewear operations in Canada.

📌 Contact Center Operations Manager (Toronto)
🏢 Activewear
📍 Toronto