Apply ITIL expertise to customer support operations at Trimble Forestry, working remotely from British Columbia with teams across global time zones.

As Support Manager, you will shape a high-performing support function serving North America and APAC. You will improve incident management, queue hygiene, triage quality, and escalation readiness. Collaboration with Tier 2 management, Engineering, and Product teams supports continuous improvement.

Key Responsibilities:

- Optimize incident management and support queue hygiene
- Improve triage quality and escalation readiness
- Establish routines for continuous operational improvement
- Partner with Tier 2, Engineering, and Product teams
- Monitor service levels and performance across time zones

Requirements:

- Three or more years of software or customer support experience
- Progressive leadership experience developing support professionals
- Knowledge of incident management and service request handling
- Experience with ticketing platforms such as Salesforce or Jira
- Exceptional written and verbal communication skills

Bring ITIL knowledge, ticketing experience, and customer support leadership to Trimble Forestry’s global service improvement efforts.

📌 ITIL Customer Support Manager (British Columbia)
🏢 Trimble
📍 British Columbia