Lead client engagement at CIBC in Wetaskiwin, using financial services expertise and customer service skills in an in office banking centre role.

As a Senior Client Engagement Associate, you will support Personal and Business Banking clients with day-to-day needs. You will answer questions, assist with transactions, explain banking products, and connect clients with appropriate CIBC teams. You will also mentor colleagues and guide complex client issues.

Key Responsibilities:
Help clients manage accounts and banking products
Explain relevant services and support appropriate product sales
Resolve client issues through listening and accountability
Introduce clients to CIBC mobile banking applications
Mentor associates through job shadowing and feedback

Requirements:
Expertise in financial services products and customer service
Solid client issue resolution and transaction services skills
Digital literacy for mobile banking support
Goal-oriented approach focused on client experience
Flexibility for evenings, weekends, and multiple banking centres

Bring client service, financial products expertise, and operational leadership to CIBC’s Wetaskiwin banking centre team.
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📌 Senior Banking Client Engagement Associate Wetaskiwin (Canada)
🏢 CIBC
📍 Canada