Elevate your career as a Product Support Specialist with Affirm in a fully remote role. Support merchant partners and resolve technical issues while collaborating with cross-functional teams.In this remote position, you will play a key role in assisting Affirm's merchant partners by providing quick and reliable service. You'll leverage your technical expertise to troubleshoot complex issues and maintain strong relationships with clients. Engaging with feedback, you will build scalable support processes and enhance operational workflows involving various e-Commerce platforms.Key Responsibilities:Provide timely support to e-Commerce merchants and partnersTroubleshoot technical and operational issues effectivelyCollaborate with engineers on resolution of problemsManage multiple inquiries with prioritization and professionalismCommunicate current features following partner feedbackRequirements:Fluent in both French and EnglishBachelor's degree or equivalent experience2+ years in tech, eCommerce, or SaaS industryStrong writing skills to explain technical conceptsAbility to handle high-volume requests with empathyBecome a trusted partner to merchant clients while enhancing their experience at Affirm.

📌 Remote Product Support Specialist At Affirm (Toronto)
🏢 Affirm
📍 Toronto