Make a difference in people's lives as a Bilingual Customer Care Specialist with CNIB. This home-based role emphasizes empathy and bilingual communication to assist clients navigating vision loss.As a key member of the CNIB team, you will provide compassionate, person-centered service, connecting clients with vital information and support. Solid skills in problem-solving, multi-tasking, and sound judgment are essential. This position also requires familiarity with various platforms while offering invaluable customer service across multiple channels.Key Responsibilities:Deliver customer service through calls, emails, and chatsDocument interactions accurately in databasesConnect clients to Vision Loss Rehabilitation programsProcess donations and handle related inquiriesMaintain updated knowledge of CNIB servicesRequirements:Fluency in English and French for clear communicationMinimum two years customer service experienceExcellent problem-solving and organizational skillsAbility to manage sensitive customer interactionsFamiliarity with Microsoft 365 and digital systemsJoin CNIB to enhance customer experiences and support those navigating vision loss.

📌 Bilingual Customer Care Specialist Remote (Mississauga)
🏢 Canadian National Institute for the Blind
📍 Mississauga