Job Title: Family NavigatorProgram: Early Intervention Service Enhancements (EIS)Location: OliverEmployment Status: Temp Full Time non-unionHours: 32 hours/weekContract End Date: January 13, 2027Closing Date: September 17, 2026Job SummaryThe family navigator is a person who actively helps navigate systems on behalf of children 6 years of age or younger who have been identified as having a health or developmental need. Services and support are intended to promote healthy development, maximize positive outcomes and assist families in their role as the primary caregivers. They may include physical, behavioral and mental health challenges as well as complex care needs and the work may happen in community, in the home, or in an early years centre. The family navigator will work from the following frameworks: strengths-based, family centered, trauma-informed, culturally sensitive.ResponsibilitiesThe family navigator confirms and ensures families in need have knowledge of and access to resources and supports necessary to meet their children's need for better health and wellbeing.Program components will include solution focused techniques and approaches to manage family situations, enhance parenting and child safety, increase appropriate decision making, and encouraging the appropriate use of community resources.Plays a key role in ensuring the Centre offers a safe, welcoming and inclusive environment that facilitates family engagement and participation.Through observation, identifies and assesses potential emergency situations and helps develop short-term strategies to deal with such situations. Provides feedback and input regarding clients' needs, performance and progressOffer rapid response (within 48 hours)



when a family/service provider has requested assistanceListen and provide confidential emotional supportHelp families with goal settingEmpower families to make informed choices that are right for themAssess family's needs and strengthsProvide case management while enhancing links to eternal service providersDevelop relationships with community organizationsCollect assessment and referral informationProvide or support topical training for families, school staff and community connectionsProvide support in one-on-one or group settingsBe a staff in the family education/resource centerRole model and coach families how to identify and access the supports they needRefer families to community resourcesRefer families to therapy services (physiotherapy, occupational therapy, speech language pathologist, behaviour intervention/services)Help families understand medical health evaluation, diagnosis, and treatment processExplain processes, rights and responsibilities process and timeliness of servicesProvide guidance with forms and paperworkSupport the family's role in the IEP plan, if applicable,Support transition, safety, and re-entry planningIdentify relevant benefits programs, support enrollment as appropriateEngage in community outreach and awareness eventsCompletes and maintains related records and documentationServices will be delivered in family homes, in a community setting, and/or the agency or Ministry of Children and Family Development office.Attends and participates in team meetings,



case conferences and agency initiativesResponsibilities to the AgencyMaintains a commitment to maintaining inclusive quality service environments that provides clients with respect, and value their choices and abilitiesMaintains confidentialitySupports and maintains CQI initiatives and accreditation requirementsParticipates in OneSky meetings and events as requiredSupports the mission, vision and values of OneSkyPerforms any related duties which may be assigned and/or required to maintain the operations and integrity of the program.Required QualificationsBachelor of Social Work or equivalent, two years recent, related experience OR an equivalent combination of education, training and experienceFamiliarity with the Child, Family and Community Services ActKnowledge of Indigenous history and cultureCurrent First Aid Certificate (with CPR)Valid BC Class 5 Driver's license, reliable vehicle and clean driver's abstractSigned Confidentiality AgreementAdherence to OneSky policies and procedures, program operations manual and commitment to Code of EthicsKnowledge, Skills, and AbilitiesDemonstrated understanding of the value of peer/client involvementAbility to work independently and in cooperation with othersAbility to organize and prioritize, and to work well under pressure or in difficult circumstancesWell developed communication and interpersonal communication skills with the ability to provide constructive feedback and inputAbility to establish rapport with clients, families and support networks, and to maintain supportive, cooperative relationshipsDemonstrated ability to recognize changes in people and communicate those changes to others on the care teamDemonstrated problem solving and decision-making skills and the ability to gather and process information to support clients, families/support networks and/or the care teamBasic knowledge of computer skills and social mediaWilling to work flexible hours including evenings and weekends

📌 Family Navigator -Eis (Penticton)
🏢 OneSky Community Resources
📍 Penticton