Enhance customer experiences as a Lease Portfolio Specialist at BMW/MINI Langley. Support sales teams and manage key customer engagements to maximize retention and upgrades.This full time position focuses on executing portfolio retention strategies and coordinating customer relationships. You'll engage with customers throughout their ownership journey, ensuring timely follow-ups and transparent communication. Collaborating with the Sales Management team, you will contribute significantly to dealership objectives while maintaining accurate records.Key Responsibilities:
Execute defined lease and finance outreach strategies
Manage customers from initial contact through appointments
Engage with customers on lease maturity and upgrades




Coordinate smoothly between customers and sales staff
Update and maintain accurate customer activity recordsRequirements:
Robust communication and organizational skills
Background in automotive sales or customer retention preferred
Familiarity with dealership CRM systems including Tekion
Ability to manage multiple relationships effectively
Comfortable in a high-pressure, performance-oriented environmentMaximize customer satisfaction and retention as you grow your career at BMW/MINI Langley.#J-18808-Ljbffr

📌 Full Time Lease Portfolio Specialist Langley (Canada)
🏢 OpenRoad Auto Group
📍 Canada