Lead global service readiness, product enablement, and innovation for Manulife’s hybrid GPS organization in Waterloo, Ontario. Shape scalable, compliant employee services worldwide.

The AVP, Global People Services leads readiness and launch coordination across a complex global matrix. This senior leader connects service design, product ownership, knowledge, training, regional execution, and innovation. The position translates strategy into operating priorities while strengthening colleague experience, controls, adoption, and global consistency.

Key Responsibilities:
Translate GPS strategy into readiness, product, knowledge, training, and innovation priorities
Lead intake, impact assessment, cutover, hypercare, and post-launch reviews
Confirm ownership, controls, capacity, technology, data, training, and communications
Manage dependencies, sequencing,



resource constraints, and launch risks
Provide dashboards covering demand, status, adoption, decisions, and perks

Requirements:
Senior leadership experience in global HR operations or shared services
Experience establishing operating models, governance, service standards, and launch disciplines
Knowledge of HR delivery, employee experience, workflow, automation, and AI
Experience translating policy, technology, data, and change into operations
Executive presence and experience leading geographically distributed teams

Bring global HR operations, service design, governance, and innovation leadership to Manulife’s GPS readiness agenda.

📌 Avp Global People Services Readiness Waterloo
🏢 Manulife
📍 Waterloo