Student Service Representative - Student Accounts , Office of Student Awards, Fees & myLaurentian Hub

Position No.: JOBPOST-

Salary: $33.88 - $38.80 per hour

Competition ends: Thursday, November 5th at 4:30 pm

Full time AppointmentTHIS POSITION IS DESIGNATED AS ONE THAT MAY REQUIRE A DIFFERENT WORK WEEK AND/OR HOURS OF WORK.

Responsibilities

Vacancy Status: Existing position

Reporting to the Manager ,Office of Student Awards, Fees & myLaurentian Hub, the Student Service Representative - Student Accounts will be the face of myLaurentian Hub,



a comprehensive model of centralized administrative services focusing on information sharing and quality service provided by knowledgeable and courteous staff who support positive student experiences.

Responsible for inquiries
Ensures the delivery of exceptional customer service;
Resolves student complaints, problems, issues, concerns, inquiries, and requests and provides a variety of services to students (prospective, future, current or former) and members of the general public via face-to-face interactions, phone, email, mail, web chat and social media channels;
Works independently to resolve incoming requests, inquiries and issues and to provide services;

Responsible for

📌 Student Service Representative Greater Sudbury
🏢 Laurentian University
📍 Greater Sudbury