Technical support specialists solve software issues through phone, chat, email, and screen sharing while helping trades businesses use ServiceTitan products.

As a Customer Support Advocate, you will become a ServiceTitan subject matter expert. You will develop workflows, investigate cases, and provide technical solutions directly to customers. The work emphasizes troubleshooting, communication, and customer-focused problem solving across support channels.

Key Responsibilities:
Assist customers with software questions through multiple support channels
Develop creative workflows addressing customer needs
Use Salesforce Support Console and internal chatbot resources
Test solutions and prevent unnecessary escalations




Resolve technical cases with quality and speed

Requirements:
Bachelor’s degree preferred or equivalent technical support experience
Solid troubleshooting, critical thinking, and problem-solving abilities
Excellent written and verbal communication skills
Ability to master complex software independently
Basic SIP, RTP, and call flow understanding preferred

Apply technical troubleshooting, customer communication, and software expertise while supporting ServiceTitan customers through complex issues.
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📌 Technical Support Specialist Telecom Halifax Regional Municipality
🏢 ServiceTitan
📍 Halifax Regional Municipality