Support Victoria customers as a Customer Service Representative using explicit communication, scheduling expertise, and organized office administration in a hybrid work model.

Mac's Heating seeks a Customer Service Representative for temporary full-time work serving Victoria homes and businesses. The role combines customer service, appointment booking, data entry, and paperwork processing. You will answer inquiries, maintain service records, and support office operations.

Key Responsibilities:
Answer calls and emails about service requests and bookings
Book appointments and communicate schedule changes to customers
Maintain customer information, work orders, and service records
Process invoices, quotes, and job documentation




Support general administrative tasks and office organization

Requirements:
Three or more years in customer service or office administration
Explicit, friendly phone manner and solid communication skills
Ability to manage multiple calls and priorities
Microsoft Office, email, and scheduling or CRM software proficiency
Valid British Columbia driver's licence

Apply customer service, scheduling, communication, and administrative skills while supporting Mac's Heating customers from Victoria.

📌 Hybrid Customer Service Representative Victoria
🏢 Riverstone Management
📍 Victoria