Lead front office operations and guest service during night shifts, coordinating reservations, switchboard activity, and guest arrival procedures.

As Shift Manager, you will oversee daily Front Office operations under the Manager, Front Office. You will train team members, resolve guest issues, direct arrival and departure procedures, and support a safe, welcoming workplace. The position requires hospitality leadership, customer service, and operational communication.

Key Responsibilities:

- Manage daily Front Office activities to drive guest satisfaction
- Direct team members through arrival and departure procedures
- Resolve hotel customer complaints with high hospitality standards
- Monitor staffing for service, operations, and financial objectives




- Act as Manager on Duty during night shifts

Requirements:

- Three years managing guest services, preferably within hotels
- Hospitality education or suitable education and experience combination
- Ability to lead and mentor teams in unionized environments
- MS Office literacy and Opera or Micros experience
- Ability to acquire Smart Serve and AGCO certifications

Bring guest service leadership, Front Office coordination, and night-shift operational judgment to Excellent Canadian Entertainment.

📌 Front Office Shift Manager (Toronto)
🏢 Great Canadian Entertainment
📍 Toronto