Logistics support that keeps projects moving.The role of Logistics Care Specialist is to identify and proactively resolve potential delivery issues to helpdrive customer engagement. This role provides a contact point for account managers to seek resolution onlogistics related topics. This includes tracking orders, material visibility, and contact points for the warehouse.What You'll DoIncrease customer delivery satisfaction by providing transparency to outbound shipmentsResolve potential fulfilment issues by presenting delivery solutions based on available stock levels, consolidating number of shipments per order, and expedited shipping where relevantMonitor orders on specific holds for accuracy, ensuring timely release to distribution centers for shipping. Ensure all COP order holds resolved prior to cut offMonitor back orders daily and take corrective actions to resolve in a timely mannerEffectively utilize database analysis to record actions taken and characteristics of orders identified as potential failuresDevelop strong partnerships with materials management/transportation/warehouseDevelop trust with field sales to increase AM productivity and reduce inbound calls from fieldCreate stock movements (STO/PO)Provide stock movement support for 4 CW's and 8 DC'sComplete scrap requests for DC's, HC's, and VansProvide reporting and maintenance related to open stock transport ordersProperly handle incoming phone calls and emails in a timely mannerMaintain inventory levels for Hilti sales vehicles, including background tables to ensure accurate and timely replenishment of inventoryReconcile inventory of vans through transaction forms and regular movement of sales professionals in and out of sales territoriesPartner with marketing to determine appropriate van inventory limits and product mixSupport training of recent team membersPerform other duties as assignedWhat You'll BringBilingual proficiency in both French and English requiredHigh School Diploma/GED, requiredAssociate Degree, preferredMinimum two (2)



years' experience, requiredSolid knowledge of SAP systems – APO and R3Functional knowledge of logistics processesSolid knowledge of related business processes (i.E., Product Portfolio Management)Excellent interpersonal and customer service skillsStrong PC skills including Microsoft Outlook, Excel, Word, and PowerPointGood communication, organization, and analytical skillsDetail oriented and able to handle multiple responsibilities and make decisionsWhat's In It for YouThe salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skills sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate is for this particular job posting. Please be advised that a different location may result in a different range. At Hilti, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $55,000 - $60,000In addition to a competitive base salary, we offer a robust benefits package including:Medical/Dental/Vision effective the first day of the month following employmentTeam member Only coverage premiums paid by HiltiBasic Life, Accident and Disability (AD&D) insurance paid by HiltiBusiness Travel Accident paid by HiltiBasic Dependent Life Insurance paid by HiltiOption Life, AD&D,



and Critical Illness for team member and dependentsShort-term Disability paid by HiltiRegistered pension plan with dollar-for-dollar matching up to 5%. Eligible to participate after 12 months of continuous service with immediate vestingGenerous Paid Time Off policy and holidays including two days to give back to your local communityPaid parental leave, sabbaticals, military leaveUp to five days per year of back-up daycareEmployee Assistance Program (EAP), company-paid wellness screeningsOpportunities for growth – shift careers, support your professional development, or get assigned to any of the 120+ countries in which we operateWhy HiltiHilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we're driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you'll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you'll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.Commitment to InclusionAt Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.Legal NoticeWorking Conditions: Normal office environment.Must be able to sit for prolonged periods of time and spend extended amount of time on the phoneHilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

📌 Bilingual Logistics Care Specialist (Oakville)
🏢 Hilti Canada
📍 Oakville