Open to International applicants with valid Canadian Work permits: Yes Join this leading-edge transportation company and work alongside a fun and innovative team! Ideally suited for an experienced and friendly customer service pro with a background in travel/tourism. This role requires you to be adaptive to rapid change and fluctuating demand, and to maintain accuracy while accommodating multiple requests. Responsibilities & Qualifications Responsibilities: Have a thorough understanding of our services and booking systemsRespond to client inquiries and requests in an accurate, appropriate and timely manner via phone, email and chatAssist clients in an informative and thoughtful way with consistently professional, friendly, and engaging serviceFollow department policies, procedures and customer service standardsKeep informed and up-to-date with seasonal, procedural and system changesLiaise with colleagues and affiliate service providers as requiredWork well with the Ridebooker team as a whole, which includes being adaptive to workflow changes, maintaining adaptable availability, and pro-active team participationHappily assist with other duties and projects as assigned You are: A natural communicator with great verbal and written communication skillsAn excellent and patient listener, able to remain calm under pressure and think on your feetDiligently attentive to detail,



consistently and accurately (always!)An astute, investigative problem-solver with a sense of urgency and excellent prioritization and time-management skillsAdministratively strong, with the ability to stay organized while multi-taskingComputer-savvy, with the ability to learn current programs and platformsMotivated, self-driven and able to work well independently with minimal supervisionCommitted to continual learning with a keen sense of curiosity. Willing to ask questions and request assistance as needed to move forward with tasks through to completionA team player with a positive attitudeAble to deliver excellent customer service with enthusiasm! Assets: Experience with customer support software like Freshworks or ZendeskStrong geographical knowledge of BC, Canada and the U.S.Experience in the travel, tourism or transportation industryExperience working with an international client base 22.00/hour Other Perks/Benefits Full-time remote role - must live in CanadaDaytime shifts - must be available during standard business hours in the Pacific Time Zone (PCT)Computer set up and software can be providedExtended health benefits and training allowances available after completion of 3 month probationary periodStarting at $22.00/hour #J-18808-Ljbffr

📌 Customer Service Representative (Toronto)
🏢 go2HR
📍 Toronto