Support Microsoft 365 and Windows environments in office in Mississauga three days weekly, resolving technical issues across users, devices, and connectivity.

This Technical Support Specialist handles service desk and desktop support requests through phone, email, Microsoft Teams, Jira Service Management, and in-person inquiries. The work includes Microsoft 365, Microsoft Entra ID, Intune, Windows Autopilot, VPN, MFA, and Windows laptops. You will prepare accounts and devices for employees while documenting solutions.

Key Responsibilities:
Provide support for Windows laptops, Microsoft 365, VPN, MFA, and equipment
Log, prioritize, resolve, and escalate Jira Service Management tickets
Configure and deploy laptops using Intune and Windows Autopilot
Manage employee onboarding and offboarding accounts, devices, and access




Document solutions, procedures, and guides in Confluence

Requirements:
Two or more years in technical, service desk, or desktop support
Hands-on Microsoft 365, Entra ID, Intune, and Autopilot experience
Windows laptop hardware, software, account, and connectivity troubleshooting experience
Solid communication, customer service, organization, and problem-solving skills
Ability to work onsite in Mississauga three days weekly

Apply technical troubleshooting, Microsoft endpoint administration, and customer service skills across a structured support setting.
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📌 Microsoft 365 Technical Support Specialist Mississauga
🏢 Insight Global
📍 Mississauga