Use Epic and bilingual communication as a Patient Service Clerk supporting pediatric clinic access at CHEO in Ottawa. Manage registration, referrals, and scheduling.

This Patient Service Clerk position supports inpatient surgery services through patient registration, appointment coordination, chart preparation, and clerical administration. Essential qualifications include secondary school graduation, approximately six months of related experience, English and French bilingualism, computer software knowledge, and a Criminal Record Check. Preferred experience includes Epic Ambulatory, Cadence registration, referral management, order workqueues, check-outs, recall management, and Inbasket communication. The position also requires explicit communication, customer service, adaptable priorities, and timely task completion.

Key Responsibilities:

- Create patient profiles and complete registration in Epic




- Input, scan, and update electronic referrals
- Schedule appointments, interpreters, clinic orders, and follow-ups
- Complete patient check-ins, check-outs, payments, and recalls
- Respond to inquiries and direct patients and families

Requirements:

- Secondary School Graduation Diploma and Criminal Record Check
- English and French bilingualism validated through assessment
- Approximately six months of related experience
- Knowledge of Epic, Sunrise, and Outlook software
- Effective communication and changing-priority management skills

Support CHEO patients and families through bilingual registration, Epic scheduling, referral coordination, and attentive clinic communication.

📌 Bilingual Patient Service Clerk Epic (Ottawa)
🏢 CHEO
📍 Ottawa