Windcave is a high-growth, innovative, global leader in payment technology delivering a range of secure solutions in E-commerce, Cashless Parking and Vending, and Retail Terminals to clients across the globe. Processing over US$70 Billion worth of transactions per year, we are one of the largest integrated POS terminal and e-commerce switching providers in Asia Pacific.Headquartered in Auckland, New Zealand, we have an impressive global network operating out of 14 locations including the US, UK, Australia, Singapore and Canada.The Role:We are looking for an energetic Merchant Services Analyst who enjoys a varied and fast pace environment.Key Position Objectives include:Make sound merchant application decisions based on credit checks and quality analysisResponsible for end to end customer due diligence (CDD)Responsible for provisioning of acquiring services in the systemMaintain a good working knowledge of Scheme rules and processes including settlement and charge-back.Timely processing and resolution of issues (raised through tickets) related to Credit/Merchant ServicesWork efficiently,



accurately and consistently to defined processesBuild strong working relationships with internal and external stakeholdersAssist Enterprise customers with custom reporting and analysisMonitor and evaluate existing credit/merchant service accounts to ensure they meet the terms of applicationTo complete different checks (Credit, ID) as part of application processing and able to take strong view on risk and compliance for adherence.Ideally the candidate will have the following:3+ years of experience with banking /merchant servicesBachelor's degree in finance, fintech, or related fieldStrong knowledge of AML/KYC processes within Canada regulatory frameworkExcellent analytical and problem-solving skillsBenefits on offer:We value our employees and offer competitive benefits, including:Hybrid work (currently following hybrid work model; mandatory 3 days' work from office Monday, Tuesday, and Friday)Career development and long-term career opportunityDiscounted health insurance (depending upon eligibility)Diverse, energetic and friendly team environmentAt Windcave, you will have the prospect to grow, develop, and be part of a company that values your contributions. We are committed to providing:A supportive and inclusive environmentCareer development and learning opportunitiesExciting and challenging projectsOn going training and supportWindcave is an Equal Opportunity Employer and committed to building a diverse workforce.Recent graduates and entry-level candidates are welcome to apply—we're looking for someone with strong analytical skills, attention to detail, and a willingness to learn.

📌 Merchant Services Analyst (Toronto)
🏢 Windcave
📍 Toronto