Provide trauma-informed tenant support at Wardlaw Residences through weekend in office shifts, using sound judgment, de-escalation, and explicit documentation.

The Frontline Worker supervises and engages tenants in a supportive housing setting. You will maintain respectful relationships, address needs, and follow policies. Duties include hourly safety checks, crisis response, administration, and collaboration with case managers and colleagues.

Key Responsibilities:
Supervise and engage tenants throughout assigned weekend shifts
Conduct and document hourly facility and safety checks
Respond calmly to conflicts, crises, and safety concerns
Answer telephone calls and maintain accurate logs
Support tenant meetings, activities, and facility upkeep

Requirements:




Degree or diploma in Social Work, Child and Youth Care, or related field
Minimum one year supporting seniors, newcomers, or youth experiencing housing instability
Knowledge of trauma-informed care, harm reduction, and anti-oppressive practice
Current CPR, First Aid, CPI or NVCI, and Vulnerable Sector Check
Ability to lift and move up to 25 pounds

Support Wardlaw tenants through weekend supervision, crisis de-escalation, safety monitoring, documentation, and compassionate skilled engagement.
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📌 Weekend Supportive Housing Frontline Worker Toronto
🏢 Youth Without Shelter
📍 Toronto