Lead passenger service operations with Sabre expertise at Canadian North in Yellowknife, supporting front-line agents and daily airport performance. Work includes irregular hours and shift work.

As a Customer Service Coordinator, you will guide daily operations while performing Customer Service Agent duties. You will support scheduling, task assignments, on-the-job training, safety, and proactive irregular-operations planning. The position reports to the Regional Manager, YZF.

Key Responsibilities:
Process passengers and baggage through airport service procedures
Adjust rosters and agent duties for operational changes
Coordinate customer satisfaction, on-time performance, and IROP response
Support staff training and guidance on company systems




Record flight times and conduct aircraft radio communications

Requirements:
High school diploma or equivalent related work experience
One year related and one year supervisory experience
Working knowledge of the Sabre Computer System
Knowledge of passenger check-in and baggage handling
Willingness to work irregular hours, weekends, holidays, and shifts

Bring passenger service, supervisory experience, Sabre knowledge, and operational coordination to Canadian North’s Yellowknife team.
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📌 Customer Service Coordinator Yellowknife
🏢 Canadian North
📍 Yellowknife