Customer support and problem-solving define this entry-level retail role in Kimberley, Northern Cape. Serve customers by phone, email, and in person.

Our client, a national specialty retail chain, seeks a Customer Service Representative supporting the Kimberley branch. You will provide product, order, promotion, and store-service information while helping resolve customer concerns. The position requires communication, listening, patience, and basic computer skills.

Key Responsibilities:
Respond professionally to inquiries through phone, email, and in-person channels
Explain products, services, promotions, and store policies accurately
Process orders, returns, payments, and point-of-sale transactions
Resolve complaints and escalate complex matters to management




Maintain customer records and interaction logs accurately

Requirements:
High school diploma or equivalent qualification
One to two years' customer service or retail experience
Excellent verbal and written communication skills
Solid listening, problem-solving, and multitasking abilities
Availability for versatile schedule, including Saturdays in Kimberley

Apply your communication, patience, and problem-solving abilities while supporting customer satisfaction at the Kimberley branch.
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📌 Customer Service Representative Kimberley
🏢 Placements24
📍 Kimberley