Lead guest services with transaction accuracy and customer care at Pilot Company as a full time team member. Support a busy travel center shift.

This Lead Guest Services Team Member processes merchandise and fuel transactions while guiding one-to-two cashiers. The position requires retail operations knowledge, customer service skills, and comfort using calculators, computers, and other equipment. It also supports a customer-focused culture across travel center functions.

Key Responsibilities:
Lead cashiers processing cash, credit, and debit transactions
Complete end-of-shift reports and closing procedures
Schedule breaks and assign team member placements
Resolve guest complaints and communicate issues to management
Assist with stocking, coffee, deli,



showers, and restrooms

Requirements:
Previous retail operations experience or working knowledge
Exceptional customer service and customer-focused approach
Proficiency with calculators, computers, and other equipment
Ability to interact with team members, customers, vendors, and representatives
Flexibility for nights, days, weekends, and holidays

Use retail operations, transaction processing, and customer service skills to lead shifts and support guests at Pilot Company.
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📌 Lead Guest Services Cashier Sherwood Park (Canada)
🏢 Pilot
📍 Canada