We are JAM CRM, an award-winning, game-changing, forward-thinking, CRM agency tucked away in trendy Liberty Village. We're looking for an Account Manager to join our team of over 150 1:1 communication experts who are dedicated to creating incredible work, making our client's proud, and smashing personal and professional goals along the way. With our creativity, outstanding culture, and cool technology we may just be the best kept marketing secret in Canada.ResponsibilitiesProject management, including creative revisions, coordination of meetings, approvals and workback schedulesLiaising with creative teams and internal resources to ensure that projects are running smoothly and on timeLiaising with client and addressing day-to-day challenges and opportunitiesFostering positive client and internal relationshipsCoordination and execution of general/miscellaneous requests in the daily running of the accountDeveloping a thorough understanding of Direct Mail and Email best practicesEnsuring all internal departments have all necessary information, materials and elements in a timely mannerUsing your knowledge and skills to push clients,



the team and the agency in the most productive directionAssist with challenging client requests or issue escalations as neededDesired Skills & Experience2 to 5 years' experience in Advertising/Marketing communications and/or agency experienceProven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detailDigital and/or Direct experience is an assetProven ability to use AI to speed up and improve your day-to-day work, with real examples you can walk us throughExperience automating or simplifying repetitive tasks with AI is a strong assetStrong written and oral communication skillsFrench is an assetSoft SkillsProactive approach to account managementConfidence without egoA glass-half-full type – a positive attitude takes you placesFocused on every last detail – because you get the big pictureEager to question things – there is opportunity in questionsAccountable – even when that means highlighting a mistakeEager to make those around you betterAlways up for a challengePassionate about advertisingThrives on multitaskingNote: This is a hybrid role and employees are required in-office 3 days per week.JAM CRM is an equal chance employer committed to creating and maintaining an inclusive and accessible workplace. If you need assistance or require any accommodations during the interview process, please let us know at [email protected].

📌 Account Manager (Toronto)
🏢 JAM CRM
📍 Toronto