Nestled in the heart of Muskoka, Deerhurst Resort can become your new office with a view. Becoming a Host unlocks a world of chance to not only grow your hospitality career but yourself as well. On top of the beautiful and relaxing surroundings Deerhurst Hosts enjoy complementary activities such as Golf, Recreation activities, pool and gym access. Discounts on food, clothing and concessions, and hotel stays are just some of the perks available to all Hosts. Affordable staff housing is available on site and includes laundry, internet, shuttle service. Join our team and find out why thousands of people visit Deerhurst every year.Position SummaryThe Overnight Guest Services Manager is responsible for overseeing all overnight resort operations to ensure a safe, efficient, and guest-focused environment. This role serves as the senior on-duty leader during overnight hours and is accountable for guest satisfaction, operational continuity, emergency response, and audit accuracy.Reporting to the Front Office Manager, the Overnight GSM plays a critical leadership role within the resort, supporting team members, maintaining service standards, and ensuring seamless transitions between operational days.Key ResponsibilitiesOvernight Operations & LeadershipLead and oversee all overnight guest service operations and team membersAct as the senior decision-maker on duty during overnight hoursEnsure smooth operation of all front desk, guest services, and overnight functionsMonitor lobby and public areas for cleanliness, safety, and securityEnsure compliance with resort policies, procedures, and service standardsGuest Service & ExperienceDeliver exceptional guest service during arrivals, departures, and overnight requestsAddress and resolve guest concerns in a professional and timely mannerAct as an escalation point for guest issues requiring management interventionEnsure accurate communication of guest concerns and follow‐upAudit,



Systems & ReportingComplete and balance the daily audit and ensure discrepancies are reported immediatelyEnsure system backups and end‐of‐day processes are completed accuratelyMonitor room inventory, arrivals, and departuresSupport room blocking and assignment processes for upcoming arrivalsSafety, Security & ComplianceEnsure the health and safety of guests and Host during overnight hoursRespond appropriately to emergencies and incidentsComplete incident reports and follow escalation proceduresMaintain awareness of resort activity and potential risksSupport training, development, and performance of overnight team membersEnsure team members are equipped to deliver consistent serviceLead by example in professionalism, accountability, and guest careSkills, Abilities & AttributesStrong leadership and decision‐making abilitiesExcellent communication skills (verbal and written)Calm, confident, and professional under pressureStrong attention to detail and organizational skillsAbility to multitask in a fast‐paced, overnight environmentStrong problem‐solving and critical‐thinking skillsAbility to manage priorities independentlyComfortable working overnight shifts, weekends, and holidaysEducation & ExperiencePrevious supervisory or leadership experience in hospitality or guest services requiredDiploma or degree in Hospitality, Tourism, or a related field is an assetExperience with Property Management Systems (Opera preferred)Strong understanding of overnight audit and front desk operations an assetValid First Aid & CPR certification is an assetAED certification is an assetValid driver's license with clean driving record RequiredSmart Serve certification is an assetMust be legally eligible to work in Canada RequiredThe Perks for All Team Members:Free resort pass access: complimentary access to all on site activities and amenities, pool, gym and more!Hotel, retail and restaurant discountsMeet new people and work within a great teamVisa Requirements : Must be eligible to work in CanadaThe above job description is not intended to be exhaustive lists of all responsibilities, skills or efforts associated with or expected of the role, but are intended to accurately reflect principal job elements.

📌 Overnight Guest Service Manager (Mississauga)
🏢 Deerhurst Resort
📍 Mississauga