Support Alan members in English and French from Toronto, using healthcare expertise, transparent communication, and thoughtful problem-solving. This hybrid position works approximately four days weekly in person.
As a Bilingual Member Support Specialist, you will provide timely, transparent, and empowering assistance to Alan members and business customers. You will develop healthcare systems and product expertise while helping members maximize coverage. The work also includes sharing insights, supporting onboardings, and improving Care operations in Canada.
Key Responsibilities:
- Help members and business customers maximize coverage value
- Develop expertise in healthcare systems and Alan products
- Support new company onboardings
- Share insights that improve products and services
- Adapt Care processes for the Canadian context
Requirements:
- Three or more years of relevant experience
- Fluent written and spoken English and French
- Excellent communication and organizational skills
- Comfort with technology, AI, and multi-channel support
- Empathy, initiative, adaptability, and sound judgment
Bring bilingual communication, healthcare understanding, and member support expertise to Alan’s growing Toronto Care team.
📌 Bilingual Member Support Specialist (Toronto)
🏢 Alan
📍 Toronto