Use critical thinking and calm communication as a full time Emergency Communication Officer with Bonnyville Regional Fire Authority. Work permanent day and night shifts.

This Emergency Communication Officer position supports emergency response across multiple jurisdictions. You will assess calls, dispatch fire, community peace officers, and other units, while using CAD, RMS, GIS, radios, and multiline phone systems. The work requires accurate information management and coordinated public safety support.

Key Responsibilities:

- Receive, evaluate, and prioritize emergency and non-emergency calls
- Obtain incident details and provide protocol-based pre-arrival instructions
- Dispatch and monitor emergency response units using CAD




- Document communications and actions in CAD and associated records
- Liaise with agencies, utilities, hospitals, and other stakeholders

Requirements:

- Grade 12 diploma or equivalent
- Ability to provide a Criminal Record Check
- Clear verbal and professional written communication skills
- Critical thinking and prioritization during evolving situations
- Ability to follow dispatch algorithms and privacy regulations

Apply communication, dispatch, data management, and situational awareness skills supporting emergency services through Bonnyville Regional Fire Authority.

📌 Emergency Services Dispatch Officer (Bonnyville)
🏢 Portage College
📍 Bonnyville