Bilingual Leave Specialists use English and French to support disability claims, legislated leaves, and sensitive member inquiries. This position provides customer service by telephone and email.
Reporting to the Supervisor, Absence and Administrative Support, Wellness & Disability, the specialist manages disability and leave files for plan members, clients, and internal departments. The work requires ESA knowledge, accurate records, confidential communication, and MS Office proficiency. Cowan Insurance Group is Canadian-owned.
Key Responsibilities:
Answer incoming calls and emails professionally
Register disability claims and legislated leaves accurately
Interpret ESA requirements and guide clients
Review forms, certificates,
and insurance statements
Monitor timelines, documentation, and follow-up activities
Requirements:
Bilingual English and French proficiency, spoken and written
High school diploma or equivalent
Working knowledge of ESA legislated leaves
Ability to apply legislation, policies, and procedures
Proficiency in Word, Excel, PowerPoint, and Outlook
Apply bilingual communication, ESA knowledge, and accurate leave administration to support Cowan Insurance Group clients and employees.