Deliver exceptional customer service as a Senior Customer Experience Associate at Scotiabank in Deux-Montagnes or Laval, Quebec. Use strong relationship-building skills daily.

This senior branch role supports customers throughout their banking journey while helping them achieve financial goals. You will triage visitors, uncover needs, explain concepts simply, and provide digital banking guidance. The position also includes simple sales and relationship development.

Key Responsibilities:
Act as lobby leader and appropriately triage customers
Open day-to-day accounts and fulfill pre-approved credit opportunities
Process GICs and identify easy sales prospects
Nurture long-standing customer relationships through meaningful conversations




Introduce mobile banking applications and digital self-service options

Requirements:
Strong customer service skills and professional communication
Experience conducting simple sales and proactive marketing calls
Experience providing financial advice
Strong technical skills supporting digital banking adoption
Versatile schedule availability; banking experience is an asset

Bring customer service, financial advice, and digital banking expertise to Scotiabank customers in Deux-Montagnes or Laval.

📌 Senior Banking Customer Experience Associate Laval
🏢 Scotiabank
📍 Laval