Serve Mercedes-Benz Richmond customers through automotive service advising, repair communication, and appointment scheduling in a customer-focused dealership.

Dilawri seeks a Service Advisor passionate about the automotive industry and ready to support a growing team. You will welcome customers, identify repair needs, explain recommendations, and coordinate service progress. The work requires clear communication, organization, and customer service.

Key Responsibilities:

- Welcome customers and gather vehicle repair information
- Schedule service appointments and answer incoming inquiries
- Complete vehicle inspections and internal repair orders
- Monitor repair orders, job status, and customer updates
- Explain service recommendations, warranty details, and loaner policies

Requirements:

- Minimum two years of automotive Service Advisor experience
- Transparent written and oral communication skills
- Ability to interpret customer vehicle concerns accurately
- Strong organization and task prioritization abilities
- Computer literacy; CDK or Dealer-FX experience is an asset

Apply your automotive service knowledge, communication skills, and organization at Mercedes-Benz Richmond within the Dilawri group.

📌 Mercedes-Benz Service Advisor (Richmond)
🏢 Dilawri Group of Companies
📍 Richmond