Customer data services at Global Relay combine technical troubleshooting, CRM accuracy, and client communication in a detail-focused specialist role. Weekend scheduling may apply.

As a Data Services Specialist, you will lead and support customer-facing projects, requests, and daily data management. You will handle inquiries, troubleshoot service issues, and present solutions using Global Relay policies, procedures, and technologies. The role also involves reporting, records maintenance, and request tracking.

Key Responsibilities:
Handle customer calls, inquiries, needs, and service troubleshooting
Enter CRM data and maintain accurate customer records
Track and process customer requests and reporting
Validate processing reports and manifests




Research and document technical information as needed

Requirements:
Post-secondary diploma, certificate, or relevant work experience
Technical troubleshooting skills and computer proficiency
Microsoft Office proficiency, including Word and Excel
Excellent English communication and interpersonal skills
Robust attention to detail, organization, and judgment

Bring CRM data management, technical problem-solving, and customer service skills to Global Relay’s Data Services team.

📌 Customer Data Services Specialist Vancouver
🏢 Global Relay
📍 Vancouver