Customer service and communication define this entry-level Collision Experience Advisor role at Craftsman Collision. Training supports repair workflow and insurance process learning.
Reporting to the Shop Manager, the advisor guides customers throughout collision repair. You will explain processes, schedule estimates, coordinate transportation, and provide repair updates. Front office systems training builds familiarity without requiring prior collision shop experience.
Key Responsibilities:
Welcome customers and explain collision repair processes
Book estimates and schedule repairs
Provide phone, email, and text repair updates
Assist with insurance claims information and documentation
Coordinate rides, replacement vehicles, and rentals
Requirements:
No prior collision repair experience required
Customer service experience preferred
Robust verbal and written communication skills
Organized, dependable, and eager to learn
High school diploma required
Build customer relationships at Craftsman Collision through transparent communication, organized scheduling, and dependable repair process support.