Turn Reflow’s first-demo excitement into customer adoption, retention, and growth through onboarding and workflow intelligence. This customer-facing role supports adaptable work arrangements.

As Customer Success Manager, you will own setup, onboarding, adoption, and long-term success for partners. You will shorten time-to-value, structure customer feedback, and support product decisions. The work combines customer relationships, contract coordination, playbook creation, and growth experiments with founders.

Key Responsibilities:
Own setup, onboarding, adoption, and long-term customer success
Move customers quickly from demo value to adoption
Structure feedback for product and engineering decisions
Support contracts with partners and the legal team




Build relationships supporting expansions and renewals

Requirements:
Entrepreneurial experience as founder, early employee, or operator
Technical, finance, economics, or product background
Ability to understand business needs and configure products
Solid written, verbal, and customer-facing communication
Methodical approach to templates, metrics, and playbooks

Shape Reflow customer success through analytical onboarding, structured feedback, robust communication, and relationships supporting retention and growth.

📌 Customer Success Manager Reflow Toronto
🏢 Reflow
📍 Toronto