Join Laylah as a Bilingual Customer Success Specialist, guiding clients through our app for an exceptional user experience. You'll be pivotal in enhancing customer satisfaction and retention.In this role, you'll act as the primary contact for clients, ensuring they derive maximum value from Laylah. Your responsibilities will include providing user support, conducting demos, and developing onboarding programs. By leading customer experience projects, you will contribute to the growth and satisfaction of financial advisors using our platform.Key Responsibilities:Deliver exceptional support and resolve client queriesGuide users through the app to maximize valueConduct impactful demos tailored to client needsHost educational webinars on app featuresDesign personalized onboarding plans for recent clientsRequirements:Bilingual in French and English3+ years in customer success or support rolesExperience in SaaS B2B preferredStrong communication and initiative skillsProven track record in client retention projectsContribute your bilingual skills and customer success expertise at Laylah, elevating client experiences and satisfaction.

📌 Bilingual Customer Success Specialist At Laylah (Quebec City)
🏢 Laylah
📍 Quebec City