French bilingual customer support specialists solve complex issues through email, live chat, and phone while delivering explicit, empathetic guidance. Sezzle support is remote friendly.

As a Customer Agent at Sezzle, you will help consumers use Sezzle services and troubleshoot questions. The work requires fluent French and English, strong communication, and customer-focused problem solving. You will also share customer insights with Product, Development, and leadership teams.

Key Responsibilities:

• Provide prompt, detailed, empathetic consumer support
• Resolve inquiries through email, live chat,
  
  
  
  and phone
• Explain Sezzle services using clear instructions
• Report product and process improvement opportunities
• Communicate customer trends and suggest solutions

Requirements:

• Fluent written and spoken French and English
• Three or more years of customer support experience
• Experience troubleshooting complex customer issues
• Exceptional verbal and written communication skills
• Bachelors degree or equivalent education and experience

Use bilingual communication, troubleshooting, and customer advocacy skills to help Sezzle consumers succeed across every support channel.