Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada's leader in last-mile logistics. Our vision is explicit: to deliver fast, accurate, and reliable service powered by cutting-edge technology.

Your Role: At the Heart of the Chain

Core Duties :

Safety and Compliance

- Ensure compliance with Health & Safety protocols and maintain a hazard-free work environment
- Enforce safe working methods and behaviors within the team.
- Conduct safety audits and warehouse checks.
- Supervise warehouse traffic, van audits and ensure safe vehicle movements.
- Ensure warehouse cleanliness and organization.
- Respond to emergencies as required.
- Cleaning, general housekeeping

Operations and Logistics

- Oversee shipping, receiving, dispatching, and inventory management.
- and package dispatching process.
- Conduct quality checkups on return pickups and return to the client process.
- Create/confirm driver bookings with relevant BPs.
- Generate the next day's route plan and send optimization emails to the Optimization team.
- Conduct IDCs/Drivers check in/ out, loading
- Unload trailers and verify freight against manifests.
- Assist with sorting, scanning, and processing packages (including defective items and returns).

Reporting and Administration

- Maintain accurate delivery, incident, and inventory logs, and submit comprehensive daily reports.
- Complete daily reports and submit to the clients,



Station team and Manager (AMZ Daily Case report, Shift Handover, etc.).
- Audit Proof of Delivery (POD) reports and report back on compliance to IDC liaison
- Complete daily timesheets and submit to the Station Manager.
- Perform data entry as needed.

Team leadership and Customer service

- Assign daily tasks to staff, monitor productivity, and ensure compliance with SOPs
- Prepare and monitor performance reports (on-time deliveries, exceptions, etc.).
- Provide coaching, support, and training to drivers and warehouse staff, including onboarding of new hires.
- Address delivery complaints, damages, or lost packages promptly.
- Ensure high service standards and customer satisfaction.
- Evaluate and assess employee performance, workplace conduct and compliance as required, including discipline where appropriate.
- Other duties as assigned

Why Join Intelcom | Dragonfly?

- Short- and medium-term growth opportunities
- Comprehensive group insurance
- Group RRSP program
- Employee Assistance Program...

This position has been opened to address a genuine organizational need within the company.

At Intelcom | Dragonfly , we move forward together. We believe diversity is a strength, every role matter, every person has a place and every voice deserves to be heard.

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law and please or t‑ 19.

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