Customer success leadership and SaaS experience define this Minga role, available remotely on the east coast or hybrid in Kelowna, BC. Manage enterprise customers through onboarding, adoption, and renewal.

Minga is primarily hiring a senior Customer Success Manager, while considering robust intermediate candidates with relevant experience. Reporting to the Customer Experience Manager, you will own a portfolio of up to 100 customers. You will guide implementation, provide virtual training, and represent customer needs internally.

Key Responsibilities:
Guide onboarding, implementation, setup, and integration support
Manage relationships across a portfolio of up to 100 customers
Monitor usage data, account health, and customer success metrics




Support contract renewals and identify expansion prospects
Advocate customer feedback across product, marketing, sales, and support

Requirements:
Three or more years of relevant customer success experience
Experience working in a SaaS setting
Experience supporting enterprise or tier one customers
Experience using HubSpot or another CRM
Strong communication, problem-solving, and prioritization abilities

Apply customer success planning, SaaS knowledge, and relationship management to help Minga customers achieve meaningful outcomes.

📌 Senior Saas Customer Success Manager Toronto
🏢 Minga
📍 Toronto