Support O365 applications, Windows systems, and workplace technology as a Technical Support Analyst serving local and remote users. Provide first-level technical service across corporate, customer centre, and field settings.

This Technical Support Analyst provides installation, maintenance, testing, and acceptance of information technology products and services. The work includes account management, security installations, connectivity, configurations, and coordination with vendors and second-level support. You will support SharePoint, SaaS applications, desktop tools, mobile productivity tools, and operating systems.

Key Responsibilities:
Resolve technical issues for local and remote technology users
Support O365, SharePoint, SaaS, Windows, and mobile tools
Manage workstation operating system and application security updates




Coordinate escalations with vendors and second-level support
Document systems inventory, troubleshooting steps, and support practices

Requirements:
Five or more years supporting desktop and mobile productivity tools
Robust O365 applications knowledge, including SharePoint
Experience with cloud and SaaS application integrations
Robust troubleshooting, communication, and customer service skills
Technical diploma, Computer Science degree, and MCSE

Apply technical support, O365, troubleshooting, and user service expertise across connected workplace technology environments.
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📌 Technical Support Analyst Toronto
🏢 FlexStaf IT
📍 Toronto