Elevate customer experiences as a Service Owner at Solace, ensuring high-quality service for Advanced Services clients across the Americas. Develop strong relationships with enterprise customers and understand their unique settings.As a Service Owner, you’ll manage a portfolio of Advanced Services clients, acting as their technical contact. Your role includes building meaningful connections with customers, overseeing service quality, and providing timely solutions. Your insight into their needs will drive proactive measures to ensure their systems run smoothly and efficiently.Key Responsibilities:
Manage customer relationships with named technical contacts
Report on service quality and client environment health
Maintain oversight of support tickets until resolution




Lead onboarding processes for current Advanced Services customers
Track customer growth trends and flag issues promptlyRequirements:
5+ years in professional services or technical consulting
Hands-on experience with event-driven architecture
Solid troubleshooting skills across multiple layers
Scripting and automation proficiency, preferably Python
Excellent communication with technical and business audiencesBe the crucial link for enterprise customers, enhancing service quality and operational efficiency.#J-18808-Ljbffr

📌 Service Owner For Advanced Services Winnipeg
🏢 Solace
📍 Winnipeg