Serve Fairmont Waterfront guests in Vancouver through personalized concierge service, local expertise, and polished communication. Availability includes mornings, evenings, and weekends.

As a Concierge, you will anticipate guest needs and support memorable stays at this luxury hotel. The work involves guest relationships, Vancouver recommendations, Alice reservation software, and coordination with Housekeeping, Front Office, and Fairmont Gold. You will also address concerns and arrange experiences across communication channels.

Key Responsibilities:
Deliver qualified, friendly, and personalized guest service
Coordinate guest experiences through phone, email, text, and in-person conversations
Handle, document, and follow up on guest concerns
Recommend Vancouver attractions,



restaurants, and surrounding areas
Coordinate with hotel departments for smooth operations

Requirements:
Previous luxury setting experience and hospitality passion
Excellent knowledge of Vancouver and nearby attractions
Microsoft Windows proficiency; Opera Cloud experience is an asset
Sophisticated written and verbal communication skills
Canadian work authorization and adaptable shift availability

Bring local Vancouver knowledge, thoughtful communication, and concierge expertise to Fairmont Waterfront guest experiences.

📌 Luxury Hotel Concierge Vancouver
🏢 Novotel & ibis Balikpapan
📍 Vancouver